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Effective Date: 22/6/2025
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1. Introduction

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At Trivela Marketing, we are committed to protecting your privacy and handling your personal information with transparency and care. This Privacy Policy outlines how we collect, use, store, and protect your data when you interact with our website, services, or contact us directly.

We are a digital marketing agency based in London, UK, trading under SUC ENTERPRISES LTD. By using our website or working with us, you agree to the terms set out in this policy.

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2. Information We Collect

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We may collect and process the following personal data:

• Identity Data: Name, company name, job title

• Contact Data: Email address, phone number, business address

• Technical Data: IP address, browser type and version, time zone setting, operating system, and platform

• Usage Data: How you interact with our website and marketing materials

• Marketing & Communications Data: Preferences in receiving marketing and communications from us

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3. How We Use Your Information

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We use your personal data for the following purposes:

• To respond to your enquiries or requests

• To deliver marketing and advertising services if you become a client

• To provide you with service updates, invoices, or other operational communications

• To improve our website, offerings, and user experience

• To send relevant marketing communications (only if you opt in)

• To comply with any legal or regulatory obligations

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4. Legal Basis for Processing

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We rely on the following legal bases to process your data under UK GDPR:

• Consent: When you opt in to receive marketing or submit a contact form

• Contractual Obligation: Where processing is necessary to perform a contract with you

• Legitimate Interests: For business development, service improvement, or analytics

• Legal Obligation: To comply with applicable laws and regulations

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5. How We Share Your Information

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We do not sell your personal data. We may share your data with trusted third-party service providers (e.g., CRM tools, analytics platforms, payment processors) only to the extent necessary for operating our business and delivering services.

All partners are required to respect the security of your data and comply with data protection regulations.

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6. Data Retention

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We retain your data only as long as necessary for the purposes set out in this policy or as required by law. This typically means retaining client and lead data for up to 6 years for tax and contractual purposes.

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7. Your Rights

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Under UK GDPR, you have the right to:

• Access the personal data we hold about you

• Request correction or deletion of your data

• Withdraw consent at any time (if processing is based on consent)

• Object to or restrict our processing

• Lodge a complaint with the UK Information Commissioner’s Office (ICO)

To exercise these rights, please contact us at info@trivelamarketing.co.uk

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8. Cookies

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Our website may use cookies or similar technologies to enhance user experience, monitor performance, and provide relevant content. You will be prompted to accept or reject cookies upon your first visit.

For more information, please refer to our Cookie Policy.

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9. Third-Party Links

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Our site may contain links to external websites. We are not responsible for their content or privacy practices. Please review their policies separately.

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10. Changes to This Policy

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We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Effective Date.”

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11. Contact Us

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If you have any questions about this policy or your data, contact:

Trivela Marketing
Trading under SUC ENTERPRISES LTD
Email: info@trivelamarketing.co.uk